Detroit Postal Customer Council

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Awards

Detroit PCC  Founded: 1995
Members: Approximately 100+ active members that covers all of Southeastern Michigan

Awards:

  • NEW!  2024 PCC Premier Platinum Level
  • NEW!  2024 PCC Premiere Gold Level Award 
  • NEW!  2024 Membership Excellence  Silver
  • NEW!  2024 PCC Postal Member of the Year - LaDonna Smith
  • 2023 Premier Platinum Level
  • 2023 Premier Gold Level Award 
  • 2023 District Manager of the Year, Richard Moreton Award
  • 2022 PCC Premier Platinum Level Award
  • 2022 PCC Premier Gold Level Award
  • 2021 PCC Premier Gold  Level  Award
  • 2021 PCC Premier Platinum Level  Award
  • 2021 PCC  March Spotlight Winner 
  • 2020 PCC Innovation of the Year Award – Gold Level 
  • 2020 PCC Membership Program Excellence Award –Silver Level 
  • 2017 PCC Innovation of the Year - Bronze Award 
  • PCC Premier Certificate Award - Gold Level Winners since 2012
  • PCC Premier Platinum Award Winners since 2016

Benefits of Membership

  • Networking - Hear how to put others' best practices to use for you.
  • Information - Help your business be more productive.
  • Communications - Interact with mailers, vendors, and Postal Service personnel.
  • Education - Learn how the Postal Service can help your business become more profitable.

All businesses that use the mail as communication and fulfillment media with their customers will benefit from the PCC's regular networking forums by maintaining a close working relationship with their postmasters and other Postal Service managers. These events provide opportunities to meet other mailers, mailing experts, vendors from the mailing and fulfillment industry, and managers from the Postal Service to discuss issues that affect a single business or the whole mailing industry.

PCC members communicate information, ideas, and best-practice suggestions on new Postal Service products and services and their own internal operations. This interaction provides productive money-saving and revenue-generating ideas to enhance their use of Postal Service products and services to meet their business needs.

Your PCC membership brings you a working relationship with PCC members from other parts of the country. Many members who meet at PCC events form close bonds of cooperation, and they frequently host multi-PCC events/expositions to share insight into various Postal Service processes, programs, and issues and to provide advice on improving their mail centers, marketing strategies, transportation issues, and logistics functions. Many PCC members even provide help by sharing equipment and knowledge at critical mailing times.

History of the PCC

Any mailer or persons presenting mail in the Detroit District Area may belong. Also, postal service representatives shall be recognized as associate members of the Council.

The Postal Customer Council (PCC) program began more than 30 years ago with the formation of local mail users councils. The Post Office Department organized the councils to improve communication between postal customers and local postal managers. The councils' rallying call was a "Mail Entry" campaign, designed to regulate the flow of local mail.

Postal volume in 1961 was characterized by large swells after 5 p.m., when most of the business mail was deposited. This evening rush was getting larger and straining processing capacity. The concept of working with customers to get mail earlier in the day was realized through the Mail Early campaign and the creation of mail users councils, also known as "Citizens Advisory Councils." The name "Mail Users Councils" lasted for nearly a decade until it was changed in 1971 to "Postal Customer Council".

Once postal customers and local postal managers began working together under the council framework, both groups found that many problems could be resolved easily. Processing and delivery improved, and postal resources and equipment were used more productively.

The importance of postal customer councils has grown since the early 1970s. Today, more than 144 councils with some 7,500 members are active across the nation. Through regular meetings, mailer clinics, and seminars, PCC members are kept abreast of the latest postal developments and work closely with local post offices to make mail services more efficient.

The Postal Service stands behind the PCC program, an important avenue for improving service and understanding mailers' needs. The Postal Service supplies speakers and resources for PCC presentations and, because we share the members' interest in efficient and economical mail service, we encourage business mailers to take part in PCC’s whenever they can.

Mission

Our Mission is to...

  • Promote local cooperation and support and to foster a close working relationship between the U.S. Postal Service and all businesses that use the mail to communicate and interact with their customers.
  • Share information and facilitate the exchange of ideas about new and existing Postal Service Products, programs, services, and procedures that affect all businesses that use the mail; and
  • Help PCC members and their organizations grow and develop professionally through focused educational programs.

Special Programming

Annountments

 

  1. 12/14/2018 - Holiday Gala
  2. 10/25/2018 - Envelope Printery Pictures
  3. 9/27/2018 - National PCC Week Pictures
  4. Night at the Ballpark
  5. 22nd Annual Golf Outing Photos
  6. April 24th, 2018 Crockett School Letter Writing Event
  7. 2017: The Year in Pictures
  8. December 13, 2016 Holiday Gala Photos
  9. September 20, 2016 National PCC Day Photos
  10. Detroit Tigers Game - August 5, 2016
  11. June 24, 2016 Detroit PCC Golf Outing Photos
  12. PCC Metroplex Tour 3/15/2016
  13. 2015 PCC Holiday Gala
  14. Join or Sponsor the Detroit PCC
  15. March 2019 Letter
  16. Thank You to Our Members
  17. 2023 Postal Promotions March 29
  18. 2022 Membership Video
  19. Photo Series
  20. 2023 Inspection Service Information Videos
  21. Seamless Acceptance for Full Service Mar.11, 2021
  22. National PCC Day 2019 - Videos!
  23. January 16, 2020 Price Change Webinar
  24. Plant Tour and Parcel Training Seminar
  25. Converting CAPS to EPS Webinar Playback
  26. 2019 Rate Change Webinar Recording & Powerpoint
  27. Lunch-N-Learn: The Envelope Printery Factory Tour - Presentation

Subcategories

Event Photos

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